Returns & Exchanges

We want you to love your Viori hair care products as much as we do, which is why we offer a 30-day satisfaction guarantee on all orders. If you are not completely satisfied with your purchase, you can return your items for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack your Viori products in their original packaging or a secure box to ensure they arrive back to us safely.

• 3.
  Print and Ship

  Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at the designated carrier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund to your original payment method within 5-7 business days.